Also, they serve the important function of situating new and existing software systems within the business context. Enterprise Architect is ideally suited to capturing and documenting your business process models. Best of all, the models you create in EA can then be used to drive the requirements, use cases, analysis and design phases of new software development projects, all with complete traceability back to your original BPM.
What is new in v What is new in v5. What's new in 3. PDF Library. Most business organizations are becoming more and more dependent on information systems to manage and maintain their internal organization infrastructures. It is necessity to maintain up-to-date, complete and accurate information to stay competitive in the changing world. Organizations utilize many types of information systems to assist in their daily operations. Some typical functional systems within an organization are human resources, accounting and finance, sales and marketing, operations, and manufacturing.
Within these functions information systems play a various roles , such as in human resources, information system duties may include recruiting and training while in operations some duties may include order management and customer service. In other words business processesses are the ways in which organizations perform different tasks. Therefore it is very important to analyze business processes in order to determine how the information system can support that process. Once the updated returns process is implemented, the organization will be able to measure several key indicators about returns that will allow them to adjust the policy as needed.
For example, if it is determined that many women are returning their high-end dresses after wearing them once, they could implement a change to the process that limits the return period to 14 days from the original purchase date. As changes to the returns policy are made, the changes are rolled out via internal communications and updates to the returns processing on the system are made. If done properly, business process management will provide several key benefits to an organization, which can be used to contribute to competitive advantage.
These benefits include:. As organizations look to manage their processes to gain a competitive advantage, it is also important to understand that existing ways of doing things may not be the most effective or efficient.
A process developed in the s is not going to be better just because it is now supported by technology. He states in the introduction to the article:. Many of our job designs, work flows, control mechanisms, and organizational structures came of age in a different competitive environment and before the advent of the computer.
They are geared towards greater efficiency and control. Yet the watchwords of the new decade are innovation and speed, service, and quality. It is time to stop paving the cow paths. Instead of embedding outdated processes in silicon and software, we should obliterate them and start over. BPR is fully understanding the goals of a process and then dramatically redesigning it from the ground up to achieve dramatic improvements in productivity and quality. But this is easier said than done.
Most people think in terms of how to do small, local improvements to a process. Complete redesign requires thinking on a larger scale. Hammer provides some guidelines for how to go about doing business process re-engineering:.
These principles may seem like common sense today, but in they took the business world by storm. Hammer gives example after example of how organizations improved their business processes by many orders of magnitude without adding any new employees, simply by changing how they did things see sidebar.
Unfortunately, business process re-engineering got a bad name in many organizations. This was because it was used as an excuse for cost cutting that really had nothing to do with BPR. For example, many companies simply used it as a reason for laying off part of their workforce.
However, today many of the principles of BPR have been integrated into businesses and are considered part of good business-process management. The process of purchasing the correct textbooks in a timely manner for college classes has always been problematic. Once a student has registered for classes, the bookstore knows exactly what books that student will need for the upcoming term.
To leverage this advantage and take advantage of new technologies, the bookstore wants to implement a new process that will make purchasing books through the bookstore advantageous to students. Though they may not be able to compete on price, they can provide other advantages such as reducing the time it takes to find the books and the ability to guarantee that the book is the correct one for the class.
In order to do this, the bookstore will need to undertake a process redesign. The goal of the process redesign is simple. Capture a higher percentage of students as customers of the bookstore. After diagramming the existing process and meeting with student focus groups, the bookstore comes up with a new process. In the new process the bookstore utilizes information technology to reduce the amount of work the students need to do in order to get their books. In this new process the bookstore sends the students an e-mail with a list of all the books required for their upcoming classes.
By clicking a link in this e-mail the students can log into the bookstore, confirm their books, and complete the purchase. The bookstore will then deliver the books to the students. And there is an additional benefit to the faculty: Professors are no longer asked to delay start of semester assignments while students wait for books to arrive in the mail.
Instead, students can be expected to promptly complete their assignments and the course proceeds on schedule. Many organizations now claim that they are using best practices when it comes to business processes.
In order to set themselves apart and prove to their customers, and potential customers, that they are indeed doing this, these organizations are seeking out an ISO certification. This body defines quality standards that organizations can implement to show that they are, indeed, managing business processes in an effective way.
The ISO certification is focused on quality management. In order to receive ISO certification, an organization must be audited and found to meet specific criteria. In its most simple form, the auditors perform the following review.
Over the years, this certification has evolved and many branches of the certification now exist. ISO certification is one way to separate an organization from others. You can find out more about the ISO standard here. Example of this decisions include such things as merger and acquisition decisions.
Decision support systems and business intelligence The repaid changing and increasingly complex business environment drive companies to operate innovatedly.
Norfolk southern has set an expample by taking advantage of data warehousing technologies to support decision making and gain success. This kind of computerized support used by Norfolk southern. What does the word processing in data processing mean? Give three examples in which raw data also serves as useful information. Give three business examples not mentioned in the text of data that must be processed to provide useful information.
Give three example of subsystems not operating in the context of IT.
0コメント